As competition increases, you must cultivate patient loyalty. This means providing not only exceptional clinical services, but more importantly a stellar patient experience. Below, we discuss strategies to build patient loyalty that will translate into increased patient referrals.
1. Start with a survey – Sending out an annual patient satisfaction survey will yield important intelligence about your practice. Just as important, it will engage your patients, sending the message you care about them and value their feedback.
You also need to find out why patients...
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